AI & AUTOMATION
Every message.In one inbox.
WhatsApp, email, social media DMs, texts and web chat all flowing into a single shared inbox. Your team sees every conversation in one place, picks up where the last person left off, and nothing gets lost between platforms.
THE PROBLEM
Your customers message you everywhere. You reply nowhere.
A customer sends a WhatsApp message. Another emails. Someone DMs you on Instagram. A third fills in your website form. Each one lands in a different app, a different notification, a different place. You check WhatsApp but miss the email. You reply on Instagram but forget the form. Meanwhile the customer on WhatsApp is waiting, and they're not sure you even saw their message. The harder it is to keep track, the more enquiries slip through.
Sound familiar?
Messages scattered across apps
WhatsApp here, email there, Instagram DMs somewhere else. Each conversation lives in its own silo with no shared context.
No shared view
If one person picks up a WhatsApp chat, the rest of the team can't see what was said. Customers end up repeating themselves.
Messages get missed
When enquiries come from five different places, it only takes one unread notification for a potential customer to feel ignored.
Slow, inconsistent replies
Some channels get answered fast, others take days. The inconsistency makes the business look disorganised from the outside.
What we do
- WhatsApp, email, social DMs and texts in one inbox
- Shared view so the whole team sees every conversation
- Full conversation history in one thread per contact
- Reply from whichever channel suits the moment
- Internal notes and assignments between team members
- Fewer missed messages and faster responses
- Scope depends on the channels you actually use
THE SOLUTION
One inbox for every channel your customers actually use.
We set up a unified inbox that brings WhatsApp, email, social media messages, texts and web chat into one place. Your team sees every conversation, picks up where someone else left off, and replies from the same screen. No more switching between apps, no more missed notifications, no more customers wondering if you got their message. Where the relevant channels are supported, they all flow in together.
HOW IT WORKS
A clear process, not a black box.
You'll know what's happening at each stage — no mystery, no jargon.
Audit
We look at which channels your customers actually use to reach you.
Connect
We bring each supported channel into the shared inbox.
Organise
We set up tags, assignments and notifications so nothing sits unread.
Train
We show your team how to manage conversations from one place.
QUESTIONS
Useful answers.
Which channels can connect to the inbox?
WhatsApp, email, Instagram DMs, Facebook Messenger, Google Business Profile messages, SMS and web chat can all flow into the shared inbox where supported. We'll confirm exactly which ones apply to your setup.
Can my whole team see the same conversations?
Yes. The inbox is shared. Everyone can see the same threads, pick up where someone else left off, and leave internal notes. No more customers repeating themselves because the context was lost.
Does it work on mobile?
Yes. There's a mobile app so you and your team can reply from anywhere, not just at a desk.
Will it fix every missed message?
It brings everything into one place, which makes missed messages far less likely. But you still need someone to check and reply. It's a better system, not a replacement for your team.
EXPLORE MORE
Other ai & automation services
LET'S TALK
Ready to make this happen?
Tell us what you're trying to improve. We'll help you work out whether this is the right next step for your business.