AI & AUTOMATION
Keep enquiries movingwithout the manual chasing.
Timely SMS and email sequences that acknowledge new enquiries, follow up at the right intervals and keep conversations moving — without someone having to remember to do it.
THE PROBLEM
Follow-up depends on someone remembering — and they usually don't.
An enquiry comes in. Someone means to reply properly later. Then another enquiry comes in. Then a phone call. Then it's the end of the day. The first enquiry sits there, growing colder by the hour. It's not that nobody cares — it's that nobody has a system. Follow-up happens when someone remembers, not when the enquiry arrives.
Sound familiar?
Follow-up depends on memory
Replies happen when someone remembers, not when the enquiry arrives. The busier you are, the more slips through.
Inconsistent timing
Some enquiries get a reply in ten minutes. Others take three days. The inconsistency makes your business look disorganised.
No sequence
One reply, then nothing. No follow-up if they don't respond. No reminder. No second touch. The enquiry just... stops.
Manual chasing
Someone has to manually check, remember and chase every enquiry. It's tedious, repetitive and easily deprioritised.
What we do
- Immediate enquiry acknowledgement
- Timed follow-up sequences by SMS and email
- Stops automatically when the customer responds
- Gentle reminders for non-responders
- Configurable rules and intervals
- No manual chasing required
- Consistent timing every time
THE SOLUTION
Automated follow-up that never forgets.
We build follow-up workflows that send an immediate acknowledgement, then follow up at agreed intervals — by SMS, email or both. If the customer responds, the sequence stops and the conversation continues. If they don't, a gentle nudge goes out. No one has to remember. No enquiry goes cold.
HOW IT WORKS
A clear process, not a black box.
You'll know what's happening at each stage — no mystery, no jargon.
Map
We agree the follow-up sequence — timing, channels, content and stop rules.
Build
We configure the workflow with your messaging and rules.
Test
We test the full sequence with real scenarios.
Refine
We adjust timing and messaging based on real results over time.
QUESTIONS
Useful answers.
Will the follow-up feel robotic?
No. The messages are written in your voice and sent at sensible intervals. The goal is to feel like a timely, personal follow-up — not a spam sequence.
What if the customer replies?
The sequence stops automatically when they respond, and the conversation continues with your team or AI assistant.
How many follow-ups are sent?
That's agreed with you. Some businesses want one follow-up; others want a multi-step nurture sequence. We configure it to suit your process.
Can I use both SMS and email?
Yes. We can configure follow-up by SMS, email or both, depending on what works for your customers and your budget.
EXPLORE MORE
Other ai & automation services
LET'S TALK
Ready to make this happen?
Tell us what you're trying to improve. We'll help you work out whether this is the right next step for your business.