AI & AUTOMATION
Answer common questionsany time of day.
An AI assistant on your website can answer approved common questions, collect useful enquiry details and assist with booking — handing over to your team when a conversation needs a human.
THE PROBLEM
Your team keeps answering the same questions — over and over.
How much do you charge? Where are you based? Do you do X? Are you open on Saturdays? The same questions, every day, taking up your team's time. Meanwhile, outside business hours, those questions go unanswered — and the potential customer moves on to someone who responds faster.
Sound familiar?
Repetitive questions drain time
Your team answers the same things dozens of times a week. It's not hard work, but it adds up — and it keeps them away from the work that actually needs them.
After-hours silence
Enquiries that come in outside business hours sit unanswered until morning. By then, the customer has often found someone else.
Slow first response
Even during the day, it takes time to reply. The longer the gap, the more likely the enquiry goes cold.
Inconsistent answers
Different team members give different information. Pricing, availability, process — it depends who picks up the message.
What we do
- Answers approved common questions, 24/7
- Collects useful enquiry details before handover
- Consistent, accurate information every time
- Assists with appointment booking
- Hands over to a person when needed, with full context
- Grounded in your approved business content
- Reduces repetitive questions for your team
THE SOLUTION
An AI assistant that handles the routine — and hands over when it matters.
We set up AI assistants grounded in your approved business information. They answer common questions consistently, collect useful details before handing over, and assist with booking — all day, every day. When a conversation needs judgement or a personal touch, it hands over to your team with full context. AI supports your team — it doesn't replace human oversight where it matters.
HOW IT WORKS
A clear process, not a black box.
You'll know what's happening at each stage — no mystery, no jargon.
Ground
We train the assistant on your approved service information, FAQs and business details.
Configure
We set up the questions it can answer, the details it collects and when it hands over.
Test
We test the assistant with real scenarios before it goes live.
Monitor
We refine its responses based on real conversations over time.
QUESTIONS
Useful answers.
Can the AI answer anything?
No. The assistant is grounded in your approved business information and answers common questions within that scope. When it can't answer confidently, it hands over to your team.
Will customers know they're talking to AI?
Yes. The assistant identifies itself as Turismo's AI assistant. We're transparent about what it is and what it can do.
Can it make mistakes?
Yes. AI isn't infallible. That's why it's configured to hand over to a person when a conversation needs judgement or goes beyond its approved scope.
Does it replace my team?
No. It handles routine questions so your team can focus on the conversations that need them. Human oversight is involved where it matters.
EXPLORE MORE
Other ai & automation services
LET'S TALK
Ready to make this happen?
Tell us what you're trying to improve. We'll help you work out whether this is the right next step for your business.